All prices listed are priced as “cash”. Cash means a company check, ACH Direct Debit, USD Bank transfer or American Express/Discover/Master Card/VISA. Check may delay shipment up to 14 days to allow for bank clearing. We do NOT accept international (non-USA) credit cards or currency.
Due to our extremely low prices, we are unable to absorb the cost of transaction fees for some types of payments, and these will be passed to you. When requesting a quote, be sure to specify your preferred payment method.
Warranty
AVL Ministry nor it’s parent company Kirsch Tech Solutions LLC, gives no warranty, expressed or implied, including those relating to merchantability or fitness for a particular purpose. All warranties are with the manufacturer.
Tax Exemption
Ministries in many states are eligible for Sales Tax Exemption. If you qualify, please send your current official documentation before or when requesting a quote. This can be sent to info (at) avlministry.com.
Satisfaction
Your ministry is important, and we want to get things right for you as quickly as possible. If you received something incorrect and it is in the original unopened packaging, let us know within 10 business days of receipt for a replacement or refund. A Return Merchandise Authorization will be processed and further instructions will be sent to you.
If the original manufacturer’s packaging has been opened, a minimum restocking charge of 18% will be charged. The restock charge will be higher if the product is used, damaged, items are missing or other reasons deemed by our supplier(s).
The customer is responsible for all shipping expenses from and to us on returns.
All returns must be approved and shipped received within 30 days of receipt.
Some items are not eligible for returns, this includes but is not limited to: special order/non-stock, tape, gel, lamps, opened/downloaded software, and ear-phones.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and payment will be issued by check or to the original credit card within 10 business days. Shipping charges and/or credit card processing fees are non-refundable.
Shipping Returns
To return your product, please wait for confirmation of Return Merchandise Authorization, and instructions to return will be provided at that time. As we work with multiple suppliers, some items may be returned to different locations.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service AND purchasing shipping insurance. We do not make any guarantees to the shipping service you choose to use.
Need help?
Contact us at info (at) avlministry.com for questions related to refunds and returns.